Check to make sure your WiFi connection is strong, and that your camera and microphone are working properly. You should see a video of yourself to the right below, and if your microphone is working, green will appear in the top right of your video. Adjust the settings by clicking on the camera or microphone tab below.
Currently checking Network …
Signal strength can vary greatly, even in a single sitting. If WIFI begins to disrupt the meeting, try:
Turning off your camera (Audio-only requires less WIFI strength)
Closing other windows or applications
Moving closer to your internet router
Smile :) You should see yourself in the video on the right, and when you speak, you should see a green meter in the top right of your video.
An echo is created when the audio of a person’s computer in your meeting is picked up by their microphone. To reduce an echo, we recommend that you ask other people in the meeting to lower their audio volume or to use headphones.
In order to screenshare, you need to download a Chrome extension. The extension can be found here. The browser Google Chrome is required to screenshare. To begin, make sure you have the application or window open that you want to share. Upon clicking Share Screen, you can either choose to share a specific application window (only that window will be shared), or to share your entire screen (participants will see everything you see on your desktop).
If Wifi strength isn’t the problem and you’re still experiencing issues, there could be a couple different causes:
Another application is locked onto your camera. Please quit any applications that use your camera. If this doesn’t help OR you can’t find an application to quit, please restart your computer. This will make sure any lingering processes are shut off.
You are using an older device. Our platform is built with the latest video technology. Unfortunately, some older devices may experience issues supporting this new technology. We recommend computers/ tablets built from 2012 onward, and smartphones built from 2016 onward.