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Frequently Asked Questions & How-to Videos

General

  1. What is OneClick.chat?

    A web-based video chat platform. No downloads required.
  2. How secure is OneClick.chat?

    OneClick.chat holds itself to high standards for security and privacy, and we only engage with vendors who align with our standards. Our security is based on proven principles, written by industry experts, and used widely across the industry for commercial and enterprise web-based products.
    For more detailed information, please email us at contact@oneclick.chat
  3. Do you have Non-Profit Pricing?

    We’re proud to offer a 20% discount to non-profit organizations. Please send proof of your 501(c)(3) to contact@oneclick.chat and we will provide you with the coupon code.
  4. What do I do if I would like a demo of OneClick.chat Meeting Rooms or Live Events?

    To request a demo of OneClick.chat Meeting Rooms or Live Events, reach out to contact@oneclick.chat.
  5. What it is your privacy statement?

    You can find our privacy statement here.
  6. Are you collecting our data?

    OneClick.chat looks to provide the best experience possible for our users. To simplify the log-in experience, we ask for minimal data. You can learn more about our privacy policy here.
  7. How much does a meeting room cost?

    A meeting room subscription costs just $15 a month per room, or $12 a month if you purchase an annual plan. We also offer a 30 day free trial meeting room here, with no credit card required.
    If you purchase a meeting room subscription, your plan will automatically renew.
  8. What does it cost to host events?

    For a limited time, you can host your first event for free with up to 25 attendees! For more information, visit our pricing page.

Troubleshooting

  1. My camera isn’t working?

    The first line of defense is to close other tabs and make sure all your camera and microphone permissions are allowed. If the problem persists, please try turning off your computer and restarting it.

    Please visit our tech check page here: oneclick.chat/greenroom

    For a video problem, look to make sure you can see yourself in the video on screen. The room will check to make sure your camera is working properly and that you can see yourself correctly. On this page, we’ll also check to make sure:
    • If you’re using a device with multiple cameras or an external camera, you can select which camera you’d like to use.
    • You’re using one of the browsers that supports our technology: Google Chrome, Mozilla Firefox, or Apple Safari. However, you’ll need to confirm that you’re using the most updated version of your browser.
    • We’ll check your wifi connection to make sure it’s strong enough to support the bandwidth needed for a video chat conversation.
    • We’ll check that your camera and microphone are working, and that you’ve granted our program permission to use them while you’re participating in an event on our site.
  2. My microphone isn’t working?

    The first line of defense is to close other tabs and make sure all your camera and microphone permissions are allowed. If the problem persists, please try turning off your computer and restarting it.

    Please visit our tech check page here: oneclick.chat/greenroom

    For a video problem, look to make sure you can see yourself in the video on screen. The room will check to make sure your camera is working properly and that you can see yourself correctly. On this page, we’ll also check to make sure:
    • If you’re using a device with an external mic, you can select which camera you’d like to use.
    • You’re using one of the browsers that supports our technology: Google Chrome, Mozilla Firefox, or Apple Safari. However, you’ll need to confirm that you’re using the most updated version of your browser.
    • We’ll check your wifi connection to make sure it’s strong enough to support the bandwidth needed for a video chat conversation.
    • We’ll check that your camera and microphone are working, and that you’ve granted our program permission to use them while you’re participating in an event on our site.
  3. Why do I see an avatar?

    Your WiFi signal is not supporting video, but your audio is still working.
  4. What if I have a Firewall?

    Because OneClick.chat is web-based, some firewalls prevent users from accessing OneClick.chat. You’ll need to talk with your network administrator to ensure that outgoing traffic via TCP and UDP on port 443 is open.
  5. Are there any devices that can’t use OneClick.chat?

    OneClick.chat is proud to support almost every device, however there are a few constraints to be aware of:
    • We cannot support devices that are more than 5 years old
    • We do not support Lenovo Yoga 2 Pro computers
    • While most Dell computers function smoothly, Dell users have been known to encounter some issues on our platform
    • If you’re using a Surface Pro, it may default to your rear-facing camera. To remedy this issue, visit the “Need Help?” button or the green room, select “Camera,” and choose the front-facing camera.

Joining a Meeting or Event

  1. What’s the difference between a meeting or event?

    A meeting occurs in a meeting room and can include up to 12 people meeting over video. An event is for a larger audience, and will begin with a presentation from the event host.
  2. What do I need to participate?

    To participate in an event, you’ll need an up-to-date desktop, tablet, or smartphone, a reliable Wifi connection, and one of the three major browsers (Google Chrome, Mozilla Firefox, Apple Safari). This can be tested in our oneclick.chat/greenroom.
  3. Can I participate from a tablet or smartphone?

    Yes! Tablets and smartphones of all kinds are now compatible with OneClick.chat’s technology. If you have a web browser, an Internet connection, and a camera, you’re all set. If you’re joining from a mobile device, be sure to use the native browser; for Android devices, use Chrome, and for Apple devices, use Safari.
  4. How do I screen share?

    Chrome
    To screen share, you’ll need to click Share Screen, choose the mode of screen sharing you’d like (Entire Screen, Application Window, or Chrome Tab), click the actual box which will activate the Share button, and click Share.
    Firefox
    To screen share, you’ll need to click Share Screen. At the top right of your screen, you’ll see a request for access. From the drop down menu, select the window or tab you’d like to share, or scroll to the bottom of the menu and select Entire Screen. Note that you will not be able to share a Chrome window from Firefox unless you choose Entire Screen.
  5. Can I show a video with screen share?

    We do not currently have this capability, but it is coming soon.
  6. How do I make sure my browser is up-to-date?

    This website can help you figure out if your browser is up-to-date, and tells you what to do if it isn’t.
  7. Can I call in?

    We encourage all participants to be part of the conversation and visible, and therefore, we do not have a call-in option. You can, however, join from a smartphone or tablet.
  8. What is the “Need Help?” button?

    The “Need Help?” button is a quick, easy way to test your camera, microphone and WiFi. Don’t worry -- as soon as you finish up, you can come right back to your event. If you’d like to check your hardware and WiFi before the meeting or event begins, you can use our green room at oneclick.chat/greenroom.

Owning a Meeting Room

  1. What is a meeting room?

    A meeting room is a web-based online video chat room, where you can host a meeting with up to 12 people. Each meeting room comes with a custom URL, and anyone with the link can jump in at anytime--no downloads or logins. For more information, visit this page.
  2. How do I create a meeting room?

    Create your own free trial meeting room by visiting this page and creating an account with an email and password. Choose your own custom URL, and you’re all set!
  3. How much does a meeting room cost?

    A meeting room subscription costs just $15 a month, or $12 a month if you purchase an annual plan. We also offer a 30 day free trial meeting room here, with no credit card required.
  4. What do I need to host a virtual meeting?

    As long as you have a desktop, smartphone, or tablet with video and audio capability and a reliable Internet connection, you’re good to go! Be sure you’re using one of our compatible browsers: Chrome, Firefox, or Safari. If you’re joining a meeting from a mobile device, be sure to use the browser that’s native to that device: for Android devices, use Chrome, and for Apple devices, use Safari.

    If you’d like to check your hardware before you join your meeting, you can use our green room at oneclick.chat/greenroom.
  5. What’s the Lock feature?

    The lock feature allows the meeting room owner to control who enters. Participants entering a locked meeting room will be able to “knock” to request access. The host is notified that an attendee is in the waiting room, and can decide when to let them in. The lock feature is optional, and provides an opportunity for privacy, should the host require it.
  6. What are the features I can use in the meeting room?

    The meeting room comes with the ability to mute microphones or hide video. Screen sharing is another feature, and can be used on Chrome and Firefox.

    To the right of the meeting room, there’s a text chat feature and a “Need Help?” button to troubleshoot and resolve any technical issues you encounter in the room.
  7. Are you mobile compatible?

    Yes! Be sure to use a device that’s five years old or newer and connect via a stable WiFi connection. You’ll also need to use the browser native to your device; for Android, use Chrome and for Apple, use Safari.
  8. How do I screen share?

    Chrome
    To screen share, you’ll need to click Share Screen, choose the mode of screen sharing you’d like (Entire Screen, Application Window, or Chrome Tab), click the actual box which will activate the Share button, and click Share.
    Firefox
    To screen share, you’ll need to click Share Screen. At the top right of your screen, you’ll see a request for access. From the drop down menu, select the window or tab you’d like to share, or scroll to the bottom of the menu and select Entire Screen. Note that you will not be able to share a Chrome window from Firefox unless you choose Entire Screen.
  9. Can I show a video with screen share?

    We do not currently have this capability, but it is coming soon.
  10. How do I make sure my browser is up-to-date?

    This website can help you figure out if your browser is up-to-date, and tells you what to do if it isn’t.
  11. How do I change my password?

    If you forget your password or need to change it, just click “Forgot your password?” at the bottom of the login form.
  12. How do I change my meeting room URL?

    To change your meeting room URL, visit the “My Profile” tab under “My Account,” and select “Meeting Rooms” or click here.

Creating or Hosting an Event

  1. How do I create an event?

    Creating an event is exciting! Create your first event here. After you create an account or log in, there’s a quick process to create an event, asking you for information like the event’s name, description, and date/time.

    Once an event is created, you’ll have your own branded event page. When you’re creating your event, keep branding in mind! Branding your event is done by uploading a great photo and adding a strong title and description to grab the attention of your audience. If you change your mind on a detail after the fact, you can always edit the event’s information later.
  2. What is a breakout group? How do I use breakout groups?

    With a simple click of a button, the presenter can send their entire audience into small video chat breakout groups to discuss topics in-depth, collaborate on a task, offer support, or simply network and meet each other. Mimicking the roundtable discussions of a live conference, OneClick.chat breakout groups allow you to turn your virtual audience into participants. The opportunities are endless!

    We’ve found that breakout groups of four people are optimal for great conversation, but groups can be as small as two and as large as six, and the Custom Plan offers even larger breakout groups.

    At any point during the breakout session, the presenter can send a message to all the breakout groups.
  3. What are the Optional features I can include in my event?

    You’ll notice that there are Optional Features that allow you to:
    1. Invite someone else to be the presenter
      If you’re creating an event that someone else will take the lead on, you can invite them to do so during this step of the event creation. Type in the name and email address of the person that will present. They’ll need to click the link in the email and create an account, if they don’t already have one.
    2. Add polling question to sort breakout groups
      Groups can be sorted using a polling question, which participants answer when joining the event. If no polling question is used, participants are sorted randomly.
    3. Add up to three custom post-event feedback questions
    4. Collect participant emails
    5. Record your event and decide whether you’d like the replay to be public or private. Recordings will be available for you to download from OneClick.chat until 60 days after the event concludes.
  4. I just created my first event. How do I make sure it’s a success?

    Once you’ve created an event, the next step is to make sure people attend! Promote your event page link and visit the event landing page to keep track of who has reserved their spot.
    The next step is to make sure you’re ready to host an incredible event. Use our green room to make sure your wifi/camera/microphone are working well.
    The TEST CAMERA button on your event link will turn to START EVENT 30 minutes before the event start time.
    When you click the link to begin your event, you are not visible to your audience until you hit the button “GO LIVE.” After the countdown timer, you will be visible to your audience and your broadcast has begun.
    Just like a live event, take care of some housekeeping -- explain to your audience how to use the text chat box, raise hand function and then discuss how you will use the breakout groups. You can message the breakout group but they cannot message you back. Also, if you have custom feedback questions, make sure to remind your audience to fill them out once the event is over!
  5. Are you mobile compatible?

    Yes! Be sure to use a device that’s five years old or newer and connect via a stable WiFi connection. You’ll also need to use the browser native to your device; for Android, use Chrome and for Apple, use Safari.
  6. What is the “Need Help?” button?

    The “Need Help?” button is a quick, easy way to test your camera, microphone and WiFi. Don’t worry -- as soon as you finish up, you can come right back to your event. Note that the “Need Help?” button will no longer be available to you once you select “Go Live!” though your attendees may still use it.
    If you’d like to check your hardware and WiFi before the meeting or event begins, you can use our green room at oneclick.chat/greenroom.
  7. How do I make sure my browser is up-to-date?

    This website can help you figure out if your browser is up-to-date, and tells you what to do if it isn’t.
  8. What is the Raise Hand Function? Can I bring people up on screen?

    You can bring up anyone from the audience, and their video stream will split the screen with you. Both of your video streams will be broadcast to your audience. Up to five people can join you on screen at one time.
    When an audience member raises their hand, you’ll see a hand icon beside their name in the participant list. The presenter can choose when to click “Bring Up.”
  9. Can I have a co-presenter?

    Yes. Once you begin your event, you can request any audience member’s video stream to join you via the Bring Up button next to their name in the participant list. The result will be a split screen video. This is great for a co-presenter, a featured speaker, or if anyone in the audience has a question that they’d like to ask you. Co-presentation is also a great idea if you want a moderator to help you respond to questions in the live text chat or with any other aspect of your presentation. You can even click “Leave Stage” to temporarily remove your video and audio stream all together. Up to five others can join you on screen and broadcast to your audience.
  10. What does the “Leave Stage” button do?

    If you click “Leave Stage” while hosting an event, your video and audio stream will no longer be visible to your audience, but you will still be able to see and hear anyone you’ve brought up to co-present. This is useful if you’re hosting an event where you’re introducing a guest speaker, and you want to be sure they take center stage. Even when you’re off screen, you’ll always be in control of the event, so you’ll still be able to bring people up from the audience and send them back, send your audience to breakout groups, and send a message to breakout groups. When you’re ready to be on screen again, just click “Join Stage,” and you’re back in the presentation mode!
  11. How do I screen share?

    Chrome
    To screen share, you’ll need to click Share Screen, choose the mode of screen sharing you’d like (Entire Screen, Application Window, or Chrome Tab), click the actual box which will activate the Share button, and click Share.
    Firefox
    To screen share, you’ll need to click Share Screen. At the top right of your screen, you’ll see a request for access. From the drop down menu, select the window or tab you’d like to share, or scroll to the bottom of the menu and select Entire Screen. Note that you will not be able to share a Chrome window from Firefox unless you choose Entire Screen.
  12. Can I show a video with screen share?

    We do not currently have this capability, but it is coming soon.
  13. What does it cost to host events?

    For a limited time, you can host your first event for free with up to 25 attendees! For more information, visit our pricing page.
  14. What’s the maximum number of participants I can have for an event?

    We can host events in the hundreds and thousands! If you’re hosting an event with more than 500 participants, reach out to contact@oneclick.chat so we can provide the best support.
  15. Can I record and download events?

    Presenters can decide if they’d like their event recorded. Only the video stream in the presentation mode is recorded, never anything in the breakout groups. Five minutes after you finish your event, you can access the recording on the event landing page for up to sixty days, and you can always download the presentation in MP4 format.
  16. How do I end my event?

    You need to use the “END BROADCAST” button to end your event. If you close out of the window or tab and do not END BROADCAST, your event is still active. Make sure you get the notice that reads: “Are you sure you want to end the broadcast?” This ensures your audience gets the closing feedback questions and the event recording becomes available.
  17. What feedback can I view after my event has ended?

    Five minutes after the event ends, you’ll be emailed an event recap that includes the event link, the length of the event, a participant list, and responses to feedback questions.
  18. Are there any free trials?

    For a limited time, you can host your first event for free with up to 25 attendees! For more information on pricing visit this link, or if you want a demo led by someone on our team, reach out to contact@oneclick.chat.
  19. Can I charge for my event?

    Currently, we do not offer this feature, but we will have it in the future!
  20. Can I add a polling question during the event?

    If the event creator has selected a “polling question” to sort breakout groups, attendees answer it at the start of an event. We don’t do any sort of polling during the event, however if you’d like to poll your audience, you can add custom feedback questions for your attendees to answer at the end.
  21. What Customer Support is available?

    If your problem can’t be resolved by the “Need Help?” button in your meeting room or live event, most of our pages offer a live chat support during business hours. If it’s after business hours, you can send us an email (contact@oneclick.chat) and we’ll respond within 24 hours.
  22. My camera isn’t working?

    The first line of defense is to close other tabs and make sure all your camera and microphone permissions are allowed. If the problem persists, please try turning off your computer and restarting it.

    Please visit our tech check page here: oneclick.chat/greenroom

    For a video problem, look to make sure you can see yourself in the video on screen. The room will check to make sure your camera is working properly and that you can see yourself correctly. On this page, we’ll also check to make sure:
    • If you’re using a device with multiple cameras or an external camera, you can select which camera you’d like to use.
    • You’re using one of the browsers that supports our technology: Google Chrome, Mozilla Firefox, or Apple Safari. However, you’ll need to confirm that you’re using the most updated version of your browser.
    • We’ll check your wifi connection to make sure it’s strong enough to support the bandwidth needed for a video chat conversation.
    • We’ll check that your camera and microphone are working, and that you’ve granted our program permission to use them while you’re participating in an event on our site.
  23. My microphone isn’t working?

    The first line of defense is to close other tabs and make sure all your camera and microphone permissions are allowed. If the problem persists, please try turning off your computer and restarting it.

    Please visit our tech check page here: oneclick.chat/greenroom

    For a video problem, look to make sure you can see yourself in the video on screen. The room will check to make sure your camera is working properly and that you can see yourself correctly. On this page, we’ll also check to make sure:
    • If you’re using a device with an external mic, you can select which camera you’d like to use.
    • You’re using one of the browsers that supports our technology: Google Chrome, Mozilla Firefox, or Apple Safari. However, you’ll need to confirm that you’re using the most updated version of your browser.
    • We’ll check your wifi connection to make sure it’s strong enough to support the bandwidth needed for a video chat conversation.
    • We’ll check that your camera and microphone are working, and that you’ve granted our program permission to use them while you’re participating in an event on our site.
  24. Why do I see an avatar?

    Your WiFi signal is not supporting video, but your audio is still working.
  25. What if I have a Firewall?

    Because OneClick.chat is web-based, some firewalls prevent users from accessing OneClick.chat. You’ll need to talk with your network administrator to ensure that outgoing traffic via TCP and UDP on port 443 is open.
  26. Are there any devices that can’t use OneClick.chat?

    OneClick.chat is proud to support almost every device, however there are a few constraints to be aware of:
    • We cannot support devices that are more than 5 years old
    • We do not support Lenovo Yoga 2 Pro computers
    • While most Dell computers function smoothly, Dell users have been known to encounter some issues on our platform
    • If you’re using a Surface Pro, it may default to your rear-facing camera. To remedy this issue, visit the “Need Help?” button or the green room, select “Camera,” and choose the front-facing camera.
  27. How do I change my password?

    If you forget your password, just click “Forgot your password?” at the bottom of the login form.

Managing an Account / Billing Questions

  1. How much does a meeting room cost?

    A meeting room subscription costs just $15 a month per room, or $12 a month if you purchase an annual plan. We also offer a 30 day free trial meeting room here, with no credit card required.
    If you purchase a meeting room subscription, your plan will automatically renew.
  2. What does it cost to host events?

    For a limited time, you can host your first event for free with up to 25 attendees! For more information, visit our pricing page.
  3. Can I cancel my subscription?

    You may cancel your meeting room or events subscription at any time.
  4. How often will I be charged? Where can I find how much I’ll be charged?

    Depending on what you selected when you purchased your plan, you will either be charged monthly or annually. Charges renew automatically unless you cancel your subscription. You can find your payment information, including charges, dates, and credit card information, under “My Account” / “Subscription” in the navigation bar, or by clicking here.
  5. Are there refunds if I am not satisfied?

    Please reach out to our tech support so we can address your concerns. Your satisfaction is very important to us and a refund is available if you are not completely satisfied. For more information, reach out to contact@oneclick.chat.
    Refunds will take 14 days to process.
  6. Do you charge sales tax?

    Certain states require sales tax.
  7. How do I change or update my credit card?

    To update or change your credit card, you can click “Subscription” under “My Account,” or you can click here.
  8. How do I change my password?

    If you forget your password, just click “Forgot your password?” at the bottom of the login form.

Starter

  • 1 event per month
  • Max 25 people
  • 1hr per event
  • Participant database & communication
  • Real-time Feedback

FREE

1st Tier

  • Up to 2 events/ month
  • Includes 50 people
  • $.30 per person over
  • Participant database &communication
  • Real-time Feedback
  • Option to have event unlisted/private

TBD

2nd Tier

  • Up to 3 events/ month
  • Includes 100 people per event
  • $.30 per person over
  • Participant database & communication
  • Real-time Feedback
  • Option to have event unlisted/private

TBD

Pro Tier

  • Custom events/ month
  • Custom max people
  • $.30 per person over
  • Participant database & communication
  • Real-time Feedback
  • Option to have event unlisted/private
  • Dedicated account manager for support
  • Event Analytics

TBD